This privacy statement was last updated on 25 May 2018.
Awaken is committed to ensuring that your privacy is protected. When we ask you to provide certain information by which you can be identified when using this website or through our waiver, you can be assured that it will only be used in accordance with this privacy statement.
Awaken may update this policy periodically and subsequently update this page and therefore it is your responsibility to check this page periodically to ensure that you are still in agreement with our policy.
1. Categories of Personal Information
Personal Information we collect or obtain includes:
- Contact details (e.g., name, address, email, telephone number),
- Personal details (e.g., date of birth, education, nationality),
- Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.), and
- Other related data (e.g., customer requests, statistics, etc.).
Furthermore, we may collect information regarding your location (including your IP address), your objectives, your preferences, user feedback, or other product or service related information. Additionally, if you use the Awaken Gym Mobile App, we may also collect workout data including classes completed, date, results and other related data. You can find your results under your profile on our website.
2. How We Collect Information
Awaken uses trusted third party providers to store client data.
Physical Awaken Address
Many of our students choose to sign up for our classes in person and therefore we take down the information you provide on our paper waivers and then input that information into MINDBODY and Emma (below). Paper waivers are stored in a secured safe.
We use MINDBODY to store all data associated with creating a MINDBODY profile, scheduling classes and accepting payment. MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines.
Emma Email Marketing
Awaken uses Emma for one or more of our newsletter email-opt ins and their privacy notice can be found here under "#3. Emma Users' Contacts".
From Other Sources
In addition to the information we collect from you through the above, we may receive information about you from other sources, such as public databases, strategic and joint marketing partners, social media pages and platforms, people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account with our business page or our any of our event or group pages, certain information from your social media account may be shared with us, including information that’s part of your profile or your friends’ profiles.
3. What we do with the information we gather
We may use your Personal Information for legitimate business purposes, including:
To better understand your needs and to provide you with a better service and promote social sharing:
- To create, and administer accounts, fulfill and record transactions, and provide you with related assistance (e.g., billing help, answer inquiries relating to personal goals, injuries, etc.).
- to customize our website or social media ads to cater to your interests.
- to contact you with specific information or requests, either by email, phone, or physical mail.
To improve our products and services:
- We may periodically send promotional emails about new activities, classes, events, products, special offers or other information which we think you may find interesting using the email address which you have provided. Unless you don’t want to of course
To send administrative information to you:
- for example, information regarding our services and changes to our terms, conditions, and policies.
For reporting and trending:
- To better understand you and our other users, so that we can tune and personalize our offering.
- For trending and statistics, and to improve our products and services
4. How personal information may be disclosed
We may disclose your Personal Information:
EX: those who provide services such as website hosting, data analysis, payment processing services, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing and other similar services.
To you, through message boards, chat, profile pages and blogs and other services to which you are able to post information and materials, including as described in the sections below titled “Testimonials, Ratings and Reviews” and “Public Forum.”
To your friends associated with your social media account, to other website users and as well as to your social media account provider, in connection with your social sharing activity, such as if you connect your Facebook account to your Awaken App account or our social media pages.
5. How to delete, access, correct, or exercise other rights regarding your Personal Information.
Where applicable law allows for such a request, if you would like to request to correct, object to the use, restrict or delete Personal Information that you have previously provided to us, (to the extent this right is provided to you by applicable law), you may contact us at with the subject line “Data Correction Request (GDPR)” and we will respond to your request consistent with applicable law.
If you would like to have your data completely removed from the MINDBODY software, you and submit your request to remove your information from MINDBODY databases through the data options page on MINDBODY.
If you would like to unsubscribe from emails sent from your MINDBODY site and opt out of texts and emails through Consumer Mode, or if you prefer, we can do it on your behalf by changing your communication preference.
Please note that the following auto-emails are considered operational (meaning you will receive them even if you have opted out of all communication preferences):
- Appointment Confirmation
- AutoPay Failed Notification
- Client Schedule
- Forgot Login Information
- Gift Card Delivery Email
- Purchase Receipt
6. Tracking and Advertising
We and our third-party service providers may collect other information in a variety of ways. We may employ various tracking technologies, such as cookies, web beacons and analytics software, that helps us identify which pages are being used most often and therefore most relevant. This helps us analyze data about web page traffic and improve our website to suit it to customer needs.
A cookie is a small bit of code which asks permission to be placed on your computer. Once you accept cookies on our website, a code is added that helps to analyze web traffic or lets you know when you visit a particular site. Cookies allow for web applications to respond to you as a unique individual. The website can then tailor its operations to best fit your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies will help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you could do without. A cookie in no way gives Awaken access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other outside websites. However, once you have used these links to leave our site, you should note that we do not have any control over how the other website operates. Therefore, are we not and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen (unless you don’t want to of course).
If you believe that any of your personal information we have is incorrect or incomplete, or if you wish to access or delete the personal information we hold about you, please e-mail us and we will assist you right away.
7. Testimonials, Ratings and Reviews
If you submit testimonials, ratings or reviews to our website, social media site, personnel, coaches, owners, etc, any Personal Information you include may be displayed in the Service. If you want your testimonial removed, please contact us at firstname.lastname@example.org.
We also partner with third-party service providers to collect and display ratings and review content on our web site.
9. Contact us
777 Santa Fe Drive, Denver CO 80204
10. Third Party Vendors